The Birstall funfair in Kirklees, West Yorkshire, has been criticised by parents for having ‘unhelpful and rude’ operators with one father saying he chose a goldfish as his prize after winning a game at the fair, but the “poor bugger” didn’t even make it home
Funfair visitors are claiming “rude and unhelpful” staff, along with a goldfish prize that died before they got home, put a dampener on their family day out.
Several parents who took their children along to the Birstall funfair have said they encountered surly staff who they described as “abrupt” and “disrespectful”.
One dad, Ben, said his children were gutted after a goldfish he won on a game called ‘Hook a Duck’ died before they had even got it home.
Ben told YorkshireLive about how he successfully hooked the duck in the game and chose a goldfish as his prize.
He then walked home with his children and their new fish, only around a mile from the fair, but said “the poor bugger” didn’t make it.
“It was just floating in my bag…we inspected the fish once home and it had a missing fin,” he said.
The death of the fish left his kids “sulking and moaning” at their bad fortune, Ben said.
“Yes, they were upset. They named him Nemo. And now I have got to go out and literally find Nemo as they want another one.”
Other parents were less than impressed with the attitude of some funfair workers.
Umar Raja said: “An attendant at the kids’ swings was not helpful and wouldn’t hold the swing for the child to sit in. Instead, she said if she can’t sit on it, she can’t ride.
“It was just a couple of staff members. The staff were rude and unhelpful.”
George-Rowland Tucker – a fifth-generational showman in charge of the event – said that two members of staff had been ‘let go’ because they were “not up to where we want them to be.”
The two locally recruited workers had been paid their wages and told not to come back, he said.
“It’s about manners and politeness,” he added. “It costs nothing for a smile.”
On the issue of the dead fish, Mr Tucker apologised and said he would give the customer two goldfish if he called back at the funfair.
“We are not here to upset anybody,” he said. “Tell him to come down and I will give him a goldfish.”
Mr Tucker urged people to contact him through Tuckers Funfairs page, on Facebook, if they had any complaints.
While some attendees were less than impressed with the event, others enjoyed their day out.
“I had a brilliant time with my daughter, auntie and my friend and her son,” Sophie Forsyth said.
“Some of the rides weren’t included in the wristband (entrance payment) such as trampolines and Hook a Duck, but apart from that everything was good.”
Sophie said the fair was equipped with hand sanitiser stations on every ride and an abundance of space to allow for social distancing.